Responsibilities

• Lead through all aspects of event and hospitality programming; from initial brainstorm through execution (on-site and virtual) and wrap-up
• Take on the most intricate programs, overseeing program management and supporting clear ownership across workstreams
• Be the day-to-day client liaison across multiple programs, maintaining clear communication and proactive follow-through
• Develop tailored experiential and hospitality event strategic plans grounded in the guest journey
• Assist and/or manage numerous projects simultaneously, both large-scale custom experiences and smaller-scale events
• Oversee the management of materials related to individual events, including but not limited to: digital programs, invitations, ordering of premiums
• Create and foster relationships with internal and external partners as well as outside vendors, properties, hospitality partners, and venues
• Spearhead program budgets, monitor financials, and ensure budgets are managed accurately and efficiently in partnership with the broader team
• Provide guidance to junior team members and help ensure consistent delivery of call recaps, deadlines, communications, and workstream management

Requirements

• A passion and expertise in experiential program management and hospitality-driven experiences
• 9+ years of event, brand marketing, experiential, and/or hospitality experience
• Previous experience working in an event management setting, with direct ownership or lead responsibilities over complex programs
• Deep hospitality background and expertise in the guest journey, with the ability to design and execute elevated hospitality programs and elements
• Excellent project management skills with the ability to bring consistency, accountability, and operational excellence to a full body of work
• Ability to handle multiple programs simultaneously while proactively managing deadlines, communications, and workstreams
• Proven experience of your success in building strong client relationships
• Budget management and/or reconciliation experience, including the ability to monitor financials and manage budgets accurately and efficiently
• A desire to supervise, manage, and mentor more junior employees
• Superb communication skills – both written and verbal