Responsibilities

• Own the end-to-end ABM Digital Shared Services operating model, managing the full lifecycle from intake to delivery to continuous improvement. Define the program strategy, measurement framework, and success criteria with limited guidance.
• Implement continuous improvements to intake processes, SLA tracking, escalation paths, and capacity planning utilizing AI-based tools.
• Drive agency relationship management and performance optimization — own the day-to-day partnership with agency vendors, conduct regular performance reviews, and negotiate scope/resource adjustments as demand evolves.
• Scale support to new use cases and capabilities as the ABM toolkit expands (e.g., Highspot Digital Showrooms, Direct Mail via Sendoso, LinkedIn promotions, Event-in-a-Box automation). Define SOPs, train agency resources, and ensure quality standards are maintained.
• Expand the agency support model to cover the Global content and creative agency program — including content development, localization, and creative services for ABM marketers across all Geos.
• Build mechanisms for cross-functional coordination with ABM marketers, Geo ABM leads, Industry teams, and IDC stakeholders. Ensure the support model is responsive to field needs and aligned to ABM planning cycles.
• Define, track, and report on program KPIs (request volume, SLA adherence, delivery quality, marketer satisfaction, cost efficiency). Use data to identify bottlenecks, drive improvements, and inform investment decisions.
• Drive process improvement and operational excellence — identify and eliminate inefficiencies, create and maintain SOPs, build self-service resources, and establish best practices that reduce dependency on central program management.
• Onboard, train, and quality-assure agency resources on new ABM capabilities, platforms, and processes. Ensure agency teams maintain currency on ABM tooling updates and adhere to quality assurance standards (SplashThat, Marketo, Highspot, Turtl, etc.).
• Manage program budget including vendor contracts, SOW negotiations, and resource allocation. Demonstrate frugality while maximizing impact and marketer coverage.

Requirements

• 6+ years of professional non-internship marketing experience
• Experience driving direction and alignment with large cross-functional teams and agency partners
• 6+ years of developing and managing acquisition marketing or channel programs experience
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience developing and executing campaigns across a multitude of timezones and languages

Preferred

• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
• Experience with test and learn, marketing optimization, and experimentation

Benefits

• Work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
• AWS benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Mentorship & Career Growth resources to help you develop into a better-rounded professional.