Responsibilities

• Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
• Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential. 
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
• Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.
• Be proactive, provide platform best practices, and anticipate needs for existing clients.

Requirements

• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 1-2 years of Sprinklr or similar platforms is a plus.
• Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
• Some programming experience is desired.
• Social media literacy and proficiency are desired.
• A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
• Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
• Minimum of Windows 10 and macOS 12.X
• Internet speed requirement of a minimum of 50 mbps

Preferred

• Some programming experience is desired.
• Social media literacy and proficiency are desired.