Specialty Marketing Agent

Mesa, AZ (On-site)

Salary Not AvailableMid Level1+ years expFull time

Posted 3 months ago

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Job Summary

Drive high-volume reservations and guest coordination for a multi-location vacation package operation.

  • Own call handling, scheduling updates, and data entry to book vacation packages across five resort locations.
  • Must-have: 1–2 years in a call center or hospitality role with Five9 experience.
  • Standout: Travel coordination or resort-operations exposure adds immediate value.

Job Description

Responsibilities

  • Call owners to schedule owner update and education appointments at designated sales centers.
  • Handle high‑volume inbound and outbound calls to book vacation packages for five participating resort locations.
  • Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
  • Maintain exceptional speed and accuracy in all reservation and owner data entry.
  • Provide professional, friendly service with excellent verbal phone communication and clear written follow‑up.
  • Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
  • Perform additional duties as assigned.

Requirements

  • 1–2 years of call center, hospitality, customer service, or reservations experience preferred.
  • Strong communication skills and attention to detail
  • Ability to work days, evenings, weekends, and a flexible schedule
  • Experience with five9.

Preferred

  • Experience with travel coordination, transportation scheduling, or resort operations is a plus
  • Experience with travel coordination, transportation scheduling, or resort operations is a plus.

Benefits

  • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
  • Paid Time Off – Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay – Access Your Earnings When You Need Them
  • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
Westgate Resorts logo

Westgate Resorts

3.2 Glassdoor

We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For. This award reflects our ongoing commitment to creating a positive, supporting, and rewarding workplace where our Team Members can grow and thrive. At Westgate Resorts, we believe our people are the heart of everything we do - and this honor is a testament to their passion, integrity, and work ethic.Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs. Our Mission:We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.Social Responsibility:We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount. Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.

Founded in 1982
Orlando, Florida, USA
4.9K employees (319 in marketing)
47% recommend to a friend
51% CEO approval

Traffic Signals

Monthly Visitors
860.8K
Monthly Google Ads Budget
$78.5K
Traffic Source Mix
Search
58.5%
Direct
33.9%
Referral
6.1%
Social
0.7%
Paid
0.7%

Headcount Trend

Current headcount: ~4.9K

Marketing Team

Marketing Team Size
258 (5% of company)
Median Career Experience
12 years
Median Tenure
8.8 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$206M
Last Raise
$206M
Debt Financing, 2 years ago

Funding History

  • Jun 2024
    Debt Financing • $206M

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