Specialist New Member Journey Marketing at Hilton Grand Vacations | Las Vegas, NV

Specialist New Member Journey Marketing

Las Vegas, NV (Unknown)

Salary Not AvailableEntry Level

Posted 5 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the NMJ welcome journey from onboarding to the first vacation sale, with scheduling, collateral delivery, and quality handoffs driving member engagement.

Responsibilities: onboard members, schedule welcome calls, sell NMJ vacations, provide collateral, and ensure smooth QA handoffs.
Audience/Channel: members and guests via calls and printed collateral tied to NMJ vacation programs.
Ownership: own the end-to-end welcome experience and follow-ups using basic product knowledge and system tools to close and schedule.

Job Description

Responsibilities

onboarding our newest members into the NMJ program.
assist in scheduling an NMJ welcome call
selling and setting dates for an NMJ vacation
providing take home collateral
Schedule a 14-day welcome call
Sell a NMJ vacation and schedule vacation
Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
Provide seamless handoff to Quality Assurance team member
If applicable, call members to offer a NMJ vacation package
Provide outstanding customer care when interacting with members and guests

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.

Founded in 1992

Orlando, Florida, USA

14K employees (1,289 in marketing)

efuq.fa.us6.oraclecloud.com:443/hcmUI/CandidateExperience