Responsibilities

• Strategy & Creative Direction
• Build monthly social media strategies aligned to client goals (awareness, leads, traffic)
• Client Management
• Serve as the primary point of contact for assigned clients
• Run client check-ins (weekly/bi-weekly/monthly depending on account)
• Manage approvals, feedback, and expectations with professionalism and clarity
• Identify upsell opportunities and additional needs (as appropriate)
• Reporting & Performance
• Deliver monthly performance reports with insights (what worked, what didn’t, what we’re changing)
• Track KPIs and turn data into clear next steps and recommendations

• Monitor competitor activity and share strategic takeaways
• Collaboration & Workflow
• Work closely with our execution team (social media manager/coordinator, designer, video support)
• Maintain organized systems for briefs, approvals, deadlines, and asset handoff
• Communicate priorities early to avoid last-minute rushes
• Develop campaign concepts, content pillars, and creative themes
• Create content calendars and detailed briefs for the execution team (hooks, angles, captions direction, shot lists where needed)
• Ensure brand voice consistency and platform-appropriate content direction (IG/TikTok/Facebook/LinkedIn as needed)
• Review content before publishing to maintain quality and alignment

Requirements

• 2-4+ years in social media strategy and/or client-facing account management (agency experience preferred)

Preferred

• Meta Business Suite
• Basic familiarity with Canva/creative tools (for feedback/review, not heavy design work)
• Strong understanding of major social platforms and content best practices
• Excellent communication skills (client-facing, written, and verbal)
• Strong creative judgment and ability to generate content ideas that align with business goals
• Comfortable with reporting, insights, and presenting recommendations
• Highly organized, detail-oriented, and deadline-driven

Benefits

• Employee discount
• Paid time off
• Referral program
• Work Location: In person