Social Media Manager
USA (Remote)
$0K/mo - $1K/moInternshipIntern/new grad
3 hrs ago
Social Media Specialist, Monitoring
USA (Remote)
Salary Not AvailableEntry Level1+ years expFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own timely, brand-consistent social care across platforms, driving quick, accurate responses and data-driven improvements in engagement.
- Deliver timely responses across major channels using SOPs and templates.
- Collaborate with account managers to tailor replies and handle complex inquiries.
- Regularly update training and SOPs to raise response quality and speed.
Job Description
- Providing outstanding customer care services by engaging with audiences across various social media platforms.
- Monitoring activity on multiple client social profiles 2-3 times daily to ensure timely responses.
- Utilizing native social network dashboards and third-party tools (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) to track and manage interactions.
- Applying standard operating procedures and template responses to address common questions and issues efficiently.
- Using data and research to craft informed responses to audience comments and direct messages.
- Collaborating with account managers to resolve complex inquiries and tailor responses to client needs.
- Adopting and maintaining the brand voice to promote brand personality and engagement.
- Independently researching and analyzing customer inquiries to determine the best course of action.
- Working remotely during designated office hours (8 a.m. – 6 p.m. EST) with reliable internet access.
- Contributing to process improvements by updating and refining customer service SOPs and responses.
Sundayy
Switch off. Slow down. Sundayy is the mindfulness based social network designed to be checked just once a week. Sundayy represents spending time away from feeds, thinking deeper about our days, and sharing what matters with the people who matter.
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