Responsibilities

• Social Governance & Oversight: Own end-to-end governance of social media activity across all brands to ensure consistency in voice, tone, and messaging on platforms like Instagram and TikTok.
• Content Review, Scheduling & Posting: Review and approve all social content prior to publication; manage content calendars, scheduling, and posting cadence; coordinate with agencies for timely execution.
• Social Listening, Monitoring & Engagement: Real-time monitoring of brand mentions and consumer interactions; provide timely responses and escalate high-risk issues as needed.
• Compliance & Risk Management: Oversee legal, regulatory, and compliance review of content and responses; ensure adherence to advertising rules, brand guidelines, and allergen/product claims.
• Cross-functional Liaison & Guidelines: Serve as the bridge between Legal, Marketing, and Consumer Relations and develop posting guidelines for agencies and internal teams.
• Content Oversight & Accountability: Maintain centralized oversight of published content and posting responsibilities to ensure accuracy and alignment with campaigns.
• Agency Collaboration: Coordinate with agencies to ensure timely execution and accuracy of content across brands.
• Brand Protection: Classify risk levels and respond to consumer inquiries in a brand-safe manner.

Requirements

• Bachelor’s degree or equivalent experience
• Experience in Social Media Management or Consumer Relations
• Strong knowledge of social media platforms and engagement strategies
• Experience working with legal/compliance review processes
• Proven ability to manage high-volume, fast-paced environments
• Strong written communication and brand voice management skills
• Experience working with agencies and cross-functional teams

Benefits

• Annual Bonus Eligibility
• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match