Responsibilities

• Dive into the travel and tourism world and connect with the brand's audiences for the Japanese markets
• Be a master of context and skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice
• Engage across multiple platforms like TikTok, Instagram, Facebook, keeping conversations vibrant and engaging
• Be at the frontline of managing and growing an enthusiastic online community
• Be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces

Requirements

• Excellent Japanese language knowledge: superb writing skills in the Japanese language
• Advanced English language skills: training and communication in English
• Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences
• Knowledge of tools: Sprinklr, Social Sprout, and internal tools such as availability scheduling tools, Google Chat
• Some cultural knowledge and interest in California, and the capacity to learn and understand the California brand and product offering
• A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home
• Operating system requirements from IT policy: Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials