Responsibilities

• Social Media Management & Content Strategy
• Channel Ownership: Manage day-to-day execution across core platforms (Instagram, LinkedIn) and secondary/emerging channels (Facebook, Bluesky, X, YouTube, TikTok). Handle scheduling, publishing, community moderation, and real-time coverage during evening and weekend events.
• Content Development: Collaborate across programming verticals to build and maintain the editorial calendar. Create personality-driven, behind-the-scenes content—including educational insights on Japanese culture, staff/member spotlights, and interactive features—to bring Japan Society’s mission to life beyond standard event promotion.
• Community Moderation: Monitor engagement, respond to comments and direct messages in alignment with Japan Society’s brand voice, and escalate sensitive inquiries appropriately.
• Analytics & Performance Tracking: Track core engagement metrics, synthesize monthly performance trends, and identify strategic growth opportunities across platforms.
• Community Outreach & Influencer Relations
• Audience Development: Build and maintain active relationships with Japanese-American community organizations, cultural partners, educational institutions, and media contacts.
• Creator & Influencer Management: Identify, cultivate, and manage partnerships with local creators and influencers whose audiences align with Japan Society programming. Coordinate complimentary access, content guidelines, coverage expectations, and ROI tracking.
• Co-Promotions: Pursue cross-promotional partnerships, audience-sharing initiatives, and joint community collaborations to expand institutional reach.
• Public Relations Support: Assist the Marketing Director and external PR partners in coordinating press contacts and key stakeholder outreach.

Requirements

• Exceptional Communication: Outstanding written skills—clear, compelling, and adaptable across diverse digital channels and audiences.
• Digital & Video Agility: Demonstrated proficiency with short-form video editing tools (CapCut or equivalent) and direct experience growing social channels for an organization or brand (portfolio/metrics required).
• Platform Fluency: Familiarity with social scheduling, monitoring, and analytics tools (e.g., Later, Sprout Social, Meltwater, Hootsuite, or Rella).
• Trend & Cultural Sensitivity: Up-to-date on digital content trends with the ability to translate momentum into relevant institutional storytelling.
• Project Management: Highly organized with the operational discipline to manage competing deadlines and execute under live event conditions.

Preferred

• 2+ years of professional experience in social media, communications, PR, or community engagement, ideally within a cultural institution, museum, arts organization, or nonprofit.
• Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or equivalent practical experience.
• Cultural fluency and genuine interest in Japanese culture, U.S.–Japan relations, or the broader Asian-American cultural ecosystem.
• Japanese language proficiency (written or spoken) is a plus, but not required.

Benefits

• Retirement Plan: Outstanding 10% employer contribution to your 403(b) account upon eligibility (no employee match required).
• Paid Time Off: 15 vacation days, 10 sick days, 11 paid holidays, plus paid Summer Fridays (July and August).
• Health & Wellness: Comprehensive medical (Oxford), dental (Guardian), and vision (VSP) coverage.