Responsibilities

• Monitor and engage with CoStar Group and CoStar's social media communities across platforms daily , including comments, DMs, mentions and tags.
• I mplement strategies to grow and nurture online audience engagement that reinforce our brand voice .
• Respond to community inquiries and feedback promptly and professionally, proactively identifying opportunities for deeper engagement.
• Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.
• Monitor daily media coverage and translate relevant coverage into timely social media engagement or content opportunities.
• Support and help refine the team's social media moderation and crisis management protocols.
• Strategically follow employee advocates, clients, prospects, and community partners .
• Monitor compliance with social media guidelines and escalate brand risk as needed.
• Monitor social media conversations to surface decision-ready insights for marketing, sales, product , HR, and analytics teams.
• Build and maintain listening queries, refining them regularly to ensure accurate , high-signal data capture.

Requirements

• Bachelor's degree in Marketing , Communications, Journalism, Public Relations, Sociology, Psychology, English, or a related field, from an accredited, not-for-profit, in person, University or College.
• 2+ years of experience in social media, public relations, customer service, communications, or related fields.
• 1+ years of experience with Sprout Social or a similar monitoring/reporting tool.
• Strong organizational and time-management skills, with the ability to manage multiple concurrent workflows.
• Strong analytical, written, and verbal communication skills, with a customer-centric approach to engagement.
• Exceptional attention to detail and commitment to accuracy.

Preferred

• Ability to think strategically and act proactively in ambiguous situations.
• Flexibility and adaptability in a fast-changing social media environment.
• Composure and resilience when engaging with challenging or critical public feedback.
• Demonstrated curiosity and commitment to continued learning and professional development.
• Proficiency with Microsoft Outlook, Teams, Word, PowerPoint, and Excel.
• Experience with Asana or similar project management tools a plus.
• Ability to read and write in Spanish and/or French a plus.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups