Responsibilities

• Support day-to-day monitoring and engagement across Facebook, Instagram, LinkedIn and X to help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner.
• Escalate and/or draft responses to queries and comments across Chase social media channels in alignment with established playbooks and guidance.
• Contribute to building engaging online communities and support social content development (content pitching, creative development, copywriting and storyboarding) in partnership with internal and external content teams.
• Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, ZignalLabs) to provide actionable consumer insights to the social team and broader marketing and communications partners.
• Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance.
• Use analytics to inform content and engagement recommendations; help maintain social listening reports and engagement dashboards, ensuring queries and audience lists are accurate and up to date under direction from senior team members.
• Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution.
• Assist team members across projects and campaigns, tracking timelines, documenting status, and summarizing results and insights for stakeholders.