Responsibilities

• Client Relationship Management : Building and maintaining strong, senior-level relationships, serving as the main point of contact, responsible for brand guardianship and working in true collaboration to ensure client satisfaction.
• Strategic Leadership : Developing, presenting, and implementing long-term strategic marketing plans and campaigns that align with client business objectives.
• Commercial & Financial Oversight : Managing account profitability, including forecasting, budgeting, reporting and negotiating contracts and fees. Accountable for the delivery of growth targets for key accounts.
• Team Leadership & Mentorship: Leading, inspiring, and mentoring account teams (managers and executives) to ensure high-quality, on-time delivery. Training the team on everything from client and account management to campaign delivery.
• Client Services Development: Developing the agency’s approach to client services across paid and organic social, driving forward new business initiatives and implementing process improvement, working closely with the Senior Leadership Team.
• Business Development : Identifying and converting organic growth opportunities with existing clients, as well as participating in new business pitches.
• Creative & Strategic Direction: Collaborating with our Social, Creative and Paid teams to challenge, refine, and champion high-quality work.

Requirements

• 7+ years in a client service role - agency-side and in Social.
• Fluency in social and internet culture.
• Someone who is creative, willing to roll their sleeves up, and, like us, believes a brilliant idea can come from anyone on the team.
• Understanding of and experience working with on and off-platform social media metrics, and turning data into insights that can shape and optimize account strategies.
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships, and as importantly, the ability to train and lead a team to do this.
• Excellent account leadership skills with developed financial and commercial acumen, strategic thinking, creative judgement and team management.
• A proven track record of commercial growth across new and existing business.
• First-rate communication skills, with the ability to be articulate in person and in writing and strong presentation skills.
• The ability to manage and develop junior team members, nurturing their careers and helping them excel.
• Experience managing invoices and budget sign-off for a team.

Benefits

• 🏠 Work From Home: we operate a hybrid model where team members come to the office 3 days a week and WFH 2 days a week - although there is the option to work from the office more days if preferred. Our team loves working collaboratively, but also likes the option and balance of working from home.
• 🏋️ Benefits Package:
  - Enhanced maternity and paternity benefits
  - Global Company Bonus Scheme
  - 21 Days PTO + an additional day off for your birthday
• 🕐 Flexible hours: some people are early birds, and others like to start later. We allow people to set their own times, with some people starting at 8am and getting to finish up earlier. Our core hours are 10am - 4pm. We trust our team to get their work done on their schedule.
• ❤️ We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.
• 💰 Annual Bonus: rewarding our team is something we love to do. Everyone who’s in the team is eligible for our annual bonus scheme subject to business performance & and growth.