Responsibilities

• Own and manage content updates across the website and mobile app, including homepage, landing pages, category pages, promotional banners, and editorial placements.
• QA all site content updates prior to launch, ensuring copy, imagery, links, pricing, and layout are correct across desktop and mobile.
• Maintain the site content calendar with go-live dates, promotions, and seasonal updates.
• Upload and schedule email and SMS content.
• Place test orders across all brand websites to validate end-to-end purchase flow and escalate issues.
• Serve as primary contact for routing site and newsletter content requests to the graphic designer with briefs and deadlines.
• Coordinate copy needs from the copywriting team or internal stakeholders aligned to objectives.
• Partner with paid media, CRM, and marketing teams to align site content with active campaigns.
• Conduct regular competitive analysis and benchmarking of site experience and promotions; present executive-ready findings.
• Support the ecommerce team with ad hoc reporting and data pulls in Excel.

Requirements

• 1–2 years of experience in ecommerce, site merchandising, or a related field; experience at a consumer brand or retailer strongly preferred.
• Hands-on experience with a CMS platform. CoreMedia experience is preferred or must be demonstrated through equivalent CMS work.
• Proficiency in Microsoft Excel, including VLOOKUP, pivot tables, basic formulas, and data formatting.
• Proficiency in Microsoft PowerPoint for building clean, polished presentations and reports.
• Strong attention to detail and a commitment to delivering error-free work under tight deadlines.
• Excellent organizational skills with the ability to manage and prioritize multiple projects and stakeholders simultaneously.
• Clear, proactive communicator, able to write concise briefs, flag issues early, and keep cross-functional partners aligned.

Preferred

• Experience with a Product Information Management (PIM) system
• Familiarity with basic HTML/CSS for CMS troubleshooting and content formatting
• Experience working within a multi-brand retail or fashion ecommerce environment
• Exposure to project management tools such as Asana, Jira, Monday.com, or similar
• Working knowledge of Google Analytics, Salesforce Commerce Cloud reporting, or similar analytics platforms
• Experience with Salesforce Commerce Cloud and Marketing Cloud strongly preferred