Responsibilities

• Serve as the primary point of contact for a portfolio of enterprise logistics clients
• Build trust-based relationships that extend the lifetime value of every account
• Conduct regular check-ins, milestone reviews, and strategic business reviews (QBRs)
• Act as the bridge between our internal SEO team and the client — translating technical execution into clear, commercially relevant language
• Lead white-glove onboarding experiences that set the tone for long-term retention
• Build and manage onboarding milestones, pitch decks, and resource delivery
• Ensure clients understand what’s happening, why it matters, and what to expect next
• Compress time-to-value by keeping internal teams and clients aligned from day one
• Own reporting cadences — dashboards, lead trackers, and performance summaries
• Use tools like Zapier, GHL, and reporting platforms to automate and systematize what’s delivered to clients

Requirements

• 3+ years in an account management role at a digital or SEO agency
• Strong client communication skills — written, verbal, and in a live QBR setting
• Demonstrated ability to retain and grow accounts, not just maintain them
• Hands-on experience with reporting tools, dashboards, and automation (Zapier, GHL, or equivalent)
• Working knowledge of SEO — enough to speak confidently with clients and relay context to execution teams
• Familiarity with AI SEO, AEO, or GEO is a strong advantage
• Logistics industry experience is a bonus, not a requirement — we’ll train the vertical

Preferred

• Logistics industry experience is a bonus, not a requirement

Benefits

• Flexible PTO and company-wide holidays
• Health coverage
• Access to premium training, masterminds, and certifications
• Opportunity to work with leading logistics and SaaS brands across North America
• Performance > hours. Output > presence.