Responsibilities

• Communicate via email with clients to update them on project status, how things are going, and to get a "peek behind the curtain" to see how our work is impacting their business.
• "Interview" our clients as the subject matter experts so that our team of writers can write interesting and valuable content that aligns with clients' knowledge and beliefs.
• Onboard new clients to ensure they have a seamless and exciting experience in the first 30-60 days of working with us.
• Have strong SEO knowledge so that you can "speak the lingo" with clients and explain why we're implementing the strategy that we're doing, why it's valuable for their business, etc.
• Communicate closely with our SEO strategists to articulate a client's vision so that our team can turn it into reality.
• At the beginning of a new clients’ campaign, support basic SEO optimizations such as adding content to their Google Business Profile or recommending SEO changes on their website (we train you on this!).

Requirements

• Some SEO and/or marketing experience
• Excellent communication and relationship skills such as
• Concise writing
• Expectation management
• Empathy
• Thirst for learning
• USA-based applicants (implied by employer note)