Responsibilities

• AI Transformation & Program Leadership: Lead workflow transformation programs across Zeno's offices, helping teams identify opportunities to improve how work gets done through AI, automation and emerging technologies.
• Workshop Facilitation & Change Management: Facilitate working sessions with teams and stakeholders to map workflows, identify opportunities for improvement and drive alignment around solutions, ownership and implementation plans.
• AI Enablement & Training: Design and deliver training programs, workshops and best practices that help employees build confidence, strengthen capabilities and adopt AI-powered ways of working.
• Technology Evaluation & Adoption: Evaluate AI tools, platforms and vendor solutions, providing recommendations based on business needs, workflow impact and long-term organizational value.
• AI Adoption & Organizational Effectiveness: Monitor adoption, identify barriers and refine programs that drive lasting behavioral change and measurable outcomes.
• Client Innovation & Strategic Guidance: Support client teams in AI-related conversations, helping navigate usage standards, implementation considerations and opportunities to enhance client work through AI-enabled solutions.
• Governance & Cross-Agency Collaboration: Help ensure AI tools and workflows align with company policies, responsible AI practices and data privacy requirements while partnering with sister agencies on shared initiatives and learning opportunities.

Requirements

• 15+ years of experience in technology, operations, consulting, organizational transformation or related fields, including experience leading AI, automation or digital transformation initiatives.
• Proven success facilitating workshops and leading large-scale business transformation initiatives across cross-functional teams.
• Exceptional communication and presentation skills, with the ability to translate complex technologies into clear, actionable recommendations that build confidence and trust.
• Experience engaging with practitioners, client teams and senior leaders, adapting communication styles to meet the needs of different audiences.
• Strong understanding of AI tools and their practical applications within business environments, with the ability to evaluate solutions based on workflow impact and organizational needs.
• Experience assessing technology solutions and making recommendations regarding implementation, adoption and change management.
• Demonstrated ability to drive alignment, maintain momentum and deliver results across complex initiatives.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholder groups.
• Understanding of communications, marketing, media or professional services environments and the realities of client-service organizations.
• Curious, collaborative mindset with a passion for learning, problem solving and helping teams embrace new ways of working.

Preferred

• Background in change management, organizational development or business transformation.
• Experience designing and delivering training programs across large organizations.
• Familiarity with AI governance, responsible AI frameworks and emerging industry best practices.
• Experience evaluating and selecting technology platforms for organization-wide deployment.
• Prior experience within public relations, communications, advertising, marketing or related agency environments.

Benefits

• Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.