Responsibilities

• Creatively and proactively assist the brand’s customers in their requests for information or help
• Serve as the initial point of contact for inbound requests on online company digital properties (e.g. Brand Twitter page) and the web at large
• Identify, analyze issues, patterns and trends in customer requests about products/services
• Disseminate above information to the appropriate internal departments so that they can respond accordingly
• Bugs to quality assurance
• New ideas to product development
• Messaging effectiveness to marketing
• Frequently asked questions noted
• Identifying user generated content
• Monitor online conversations

Requirements

• Four-year degree
• 3-5 years experience in a digital and/or communications field
• Excels at research, possesses excellent writing skills and the ability to create editorial and technical writing output quickly
• Proficiency in Microsoft Office products
• Dedicated to blogging, microblogging and use of Facebook
• Understands the power of feed marketing
• Demonstrated creativity and documented immersion in social media (links to your examples required)
• Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
• Experience sourcing and managing content development and publishing
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound

Preferred

• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parental and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off