Responsibilities

• Serve as the primary day-to-day resource for Referral Marketing Coordinators by providing guidance on departmental processes, expectations, and best practices.
• Answer routine questions regarding office visits, referral strategies, scheduling, gifting guidelines, IRA completion, and standard operating procedures.
• Escalate complex issues to leadership as appropriate while helping streamline communication across the department.
• Foster a collaborative, supportive team environment by mentoring coordinators and encouraging knowledge sharing.
• Assist with onboarding new Referral Marketing Coordinators through administrative training, field training, and process education.
• Conduct and participate in ride-alongs to reinforce best practices and provide real-time coaching.
• Support ongoing professional development through scenario training, role-playing exercises, and continuous coaching.
• Help maintain and improve departmental training materials and standard operating procedures.
• Review and audit Individual Referral Analysis (IRA) submissions for accuracy, completeness, and consistency.
• Verify newly referring offices and ensure referral sources are documented correctly.

Requirements

• GED or equivalent education required.
• Previous experience in referral marketing, dental relations, healthcare marketing, or a related field preferred.
• Demonstrated leadership, mentoring, or team support experience.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Excellent interpersonal, communication, and presentation skills.
• Ability to coach and motivate others while maintaining positive working relationships.
• Comfortable analyzing data and identifying trends to improve performance.
• Self-motivated, adaptable, and solutions oriented.
• Proficiency with Microsoft Office and CRM or reporting systems.
• Valid driver's license and ability to travel regularly within assigned territory required.

Nice to Have

• Previous experience in referral marketing, dental relations, healthcare marketing, or a related field preferred.

Benefits

• Company vehicle with gas card and toll expenses covered
• Quarterly Bonus Structure
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account