Responsibilities

• Support execution of Stars and clinical campaigns from intake through launch, measurement, and optimization (briefs, timelines, deliverables)
• Own campaign operations and tracking (status, dependencies, risks, approvals) and maintain integrated trackers and team cadence
• Support AVP/Leads by gathering requirements, drafting briefs, documenting decisions, and tracking next steps with Stars and select clinical partners
• Coordinate with the Hive and vendors on creative/collateral: request intake, feedback consolidation, compliance support, and on-time delivery
• Set up measurement with analytics (KPIs, tracking, cadence); maintain scorecards/readouts, validate inputs, and surface trends/opportunities
• Prepare governance updates, capture decisions/action items, and follow up on commitments; coordinate inputs for personalization/NBA as needed
• Coordinate touchpoint alignment across Stars & Clinical Marketing and partners (calendars, journeys, channel plans) to reduce abrasion
• Document learnings and maintain templates/playbooks (briefs, QA checklists, timelines); recommend process improvements to strengthen outreach

Requirements

• Bachelor’s degree in Marketing , Communications, Business, Public Health, or a related field (or equivalent work experience)
• 3+ years of experience in marketing, consulting, program management, analytics, or a related role delivering cross-functional work in a matrixed environment
• Demonstrated ability to drive work through collaboration and influence—coordinating stakeholders, maintaining action plans, and supporting delivery of shared outcomes
• Ability to manage components of cross-functional initiatives from intake and planning through execution and measurement, with guidance as needed
• Campaign/program operations experience, including trackers, timelines, and dependency/risk logs
• Strong stakeholder management skills, including comfort aligning partners, surfacing risks/tradeoffs, and navigating review/approval processes
• Strong analytical skills; ability to build scorecards/readouts, maintain trackers, and translate data into clear next steps
• Excellent written and verbal communication skills, including the ability to create clear briefs, synthesize input, and deliver concise updates and performance readouts
• Comfort with ambiguity and frequent change; able to flex between strategy and execution and adjust plans as priorities evolve

Preferred

• Experience in Medicare Advantage, healthcare services, or health plan marketing
• Experience supporting Stars- and/or clinical-related engagement work
• Experience with marketing measurement, reporting, or analytics (e.g., building scorecards, interpreting campaign performance, or supporting test-and-learn)
• Experience working in a regulated environment and navigating legal/compliance review processes for marketing communications
• Experience partnering with quality/clinical/operations stakeholders to turn business priorities into member engagement campaigns

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities