Responsibilities

• Lead Tier 1 and marquee event execution for Customer Experience, including Microsoft Ignite and other flagship Microsoft and industry moments. Own the end-to-end plan across messaging, sessions, demos, customer participation, content, amplification, and post-event follow-through.
• Build and scale Customer Advocacy by identifying strategic customers, developing references and success stories, and activating customer voices across events, campaigns, web, seller assets, and thought leadership.
• Drive Solution Play execution by translating portfolio priorities into cohesive outbound motions, including audience-specific messaging, customer-facing assets, demos, presentations, campaign content, and seller enablement.
• Develop integrated outbound content that connects product value, customer proof, and solution narratives across presentations, webinars, videos, web experiences, and campaign channels.
• Orchestrate cross-functional delivery with product, sales, field, web, campaigns, communications, and events teams, establishing clear owners, milestones, dependencies, and readiness criteria for each motion.
• Measure and optimize execution using defined success metrics, audience engagement, customer participation, asset adoption, influenced pipeline, and program insights to improve future outbound motions.
• Embody our Culture & Values

Requirements

• Master's Degree in Marketing, Computer Science, Business, or a related field AND 3+ years of experience in business, marketing, product marketing, or a related field.
• OR Bachelor's Degree in Marketing, Computer Science, Business, or a related field AND 5+ years of experience in business, marketing, product marketing, or a related field.
• OR equivalent experience.

Preferred

• Experience marketing AI-driven , agentic , or enterprise business applications .
• Experience in CRM , customer experience, customer service, or contact center platforms , such as Dynamics 365, Salesforce, Zendesk, or HubSpot .
• Experience delivering content and activation for large-scale events, developing customer references and advocacy stories, or supporting enterprise solution plays and seller enablement.
• Proven experience leading integrated outbound go-to-market programs for complex enterprise products or solutions, such as Tier 1 or marquee events, customer advocacy initiatives, solution plays, launches, or multi-channel campaigns.
• Excellent written and verbal communication skills, with the ability to translate technical capabilities into clear, audience-specific messaging and compelling customer value stories .
• Tangible experience and examples of leveraging AI for content creation and go-to-market execution.
• Demonstrated ability to independently lead complex, high-visibility workstreams from strategy through execution, managing multiple stakeholders, dependencies, priorities, and deadlines in fast-paced and ambiguous environments.
• Experience influencing and aligning cross-functional teams—including product, sales, field, events, campaigns, communications, and customer-facing teams—without direct authority.
• Experience defining success measures, evaluating program performance, and using audience, customer, adoption, or business insights to optimize future execution.

Benefits

• Certain roles may be eligible for benefits and other compensation.