Responsibilities

• Set and lead the strategic direction of the agency in alignment with business goals
• Establish clear priorities and focus areas across all teams
• Translate high-level strategy into executable plans and measurable outcomes
• Drive accountability for performance, quality, and results across the organization
• Maintain visibility into all work being delivered across the agency
• Oversee resource planning and capacity management across all functions
• Ensure teams are appropriately staffed and workloads are balanced
• Identify and resolve operational risks, bottlenecks, and delivery challenges
• Lead and manage team leads across account management, project management, social media, content, design, development, SEO, analytics, and paid media
• Clarify roles, responsibilities, and expectations across teams