Responsibilities

• Own and evolve the marketing execution process improvement program, including defining and refining intake, prioritization, and governance frameworks to manage multiple initiatives effectively.
• Lead development and maintenance of Standard Operating Procedures (SOPs) and Desk Instructions for Offers execution processes, ensuring clarity, consistency, and alignment to enterprise risk identification and reduction efforts.
• Leverage Airtable as a core operational and program management platform to manage workflows, track initiatives, support prioritization, and enable visibility across execution and process improvement efforts.
• Drive scalable process redesign and operational improvements that enhance efficiency, quality, and consistency across GCS Marketing execution.
• Communicate and socialize process improvements across the organization, ensuring implemented changes are clearly understood, adopted, and sustained by execution teams.
• Lead training and content creation workstreams for GCS Marketing, partnering with cross-business stakeholders to build a robust onboarding framework and evolve learning content aligned to strategic priorities and new processes.
• Manage multiple projects simultaneously, balancing competing priorities while maintaining strong stakeholder alignment and delivery discipline.

Requirements

• The ideal candidate is a strong program and project manager with a process improvement mindset who can operate in a fast-paced, evolving environment. They are highly organized, solutions-oriented, and effective at driving change through clear communication and collaboration.
• Demonstrated experience in program management, project management, or process improvement, including defining intake, prioritization, and execution frameworks.
• Proven experience using Airtable as an operational, workflow, or program management platform (required).
• Experience identifying, designing, and implementing scalable process improvements or process re-design initiatives.
• Experience with training, onboarding, or content development to support process or operational change.
• Experience with controls, testing, monitoring, or risk-related processes.

Preferred

• Strong project management, organizational, and execution skills with the ability to manage multiple initiatives simultaneously.
• Proven experience working with cross-functional teams and navigating competing priorities.
• Strong written and verbal communicator who can effectively communicate process changes and influence adoption across diverse audiences.
• Ability to influence without authority and collaborate effectively across levels.
• Self-starter with the ability to learn quickly, multi-task, and proactively solve problems.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities