Responsibilities

• Manage the operational cadence that enables the Loyalty, Cards, and New Business (LCB) organization’s strategic priorities; structuring senior leadership working sessions, governing loyalty technology prioritization, and driving cross-functional coordination across Global, Continent, Digital, Technology, Analytics, and partner teams.
• Translate strategy into a cohesive, executable roadmap with clear milestones, dependencies, and measurable outcomes.
• Proactively identify strategic risks, surface dependencies, and bring forward recommendations that sharpen leadership decision-making.
• Collaborate with the Global Officer and Director to define in-year and multi-year strategy for the LCB organization, bringing forward recommended framings and identifying risks proactively.
• Design and facilitate leadership working sessions to drive alignment on strategic initiatives in accordance with enterprise-level objectives.
• Support communication of LCB strategy with internal stakeholders across the enterprise and with select external stakeholders (e.g., owners, FMCs) where appropriate.
• Develop executive-level presentations for senior leadership and key stakeholders related to strategic roadmap development, project status, and portfolio-level performance.
• Oversee the intake and governance process for loyalty technology initiatives, ensuring projects are properly sized, sequenced, and reviewed across technology, digital, and enterprise prioritization processes.
• Support ongoing documentation associated with strategic planning, initiative prioritization, and quarterly reporting.
• Provide ongoing monitoring of progress against program and project-level milestones and performance metrics, developing reporting on associated risks and issues for leadership.

Requirements

• Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, or related major
• Five or more years of relevant professional experience in hospitality, consulting, or a related field, demonstrating progressive career growth and exceptional performance
• Project management skills, including demonstrated ability to lead multi-functional teams to concrete results

Preferred

• Strong knowledge of the loyalty competitive landscape and ability to remain current with industry trends
• Experience synthesizing complex information into clear, executive-ready narratives and recommendations
• Understanding of the hospitality space and the needs of different brand tiers and consumer segments

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.