Responsibilities

• Lead and evolve business operations, ensuring alignment with strategic goals.
• Build, scale, and refine operational frameworks to support business growth.
• Ensure effective execution of processes across departments with a focus on continuous improvement.
• Oversee system implementation and management, including operational tools, platforms, and infrastructure.
• Lead resource planning, allocation, and optimization across teams.
• Establish and track KPIs to monitor performance and drive accountability.
• Leverage a strong resource management background to ensure workforce efficiency and adaptability to changing project demands.
• Partner with department heads to ensure streamlined communication and operational alignment.
• Drive initiatives that improve workflow, productivity, and service delivery.
• Serve as a key point of contact for senior stakeholders, both internal and external.

Requirements

• Proven experience in a senior operations role, ideally within a creative or production agency.
• Strong understanding of operational systems, project workflows, and process design.
• Demonstrated ability to implement and manage systems across departments or teams.
• Excellent interpersonal skills and the ability to manage senior stakeholders
• Experience in a client-facing environment with a consultative approach to problem-solving.
• Commercially savvy, with experience managing budgets and driving efficiency.
• Skilled in resource management, including planning, allocation, and performance oversight.
• Strong leadership, communication, and decision-making skills.
• Comfortable operating in a fast-paced, dynamic environment.

Preferred

• The ideal candidate brings a strong background in operational leadership within a creative or production agency environment , with experience implementing systems and managing complex, multi-functional teams.

Benefits

• Hybrid working model: teams in the office around 3 days a week
• We offer a competitive benefits package https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us for more details.