Senior Manager, Client Strategy- Beauty & Wellness at ShopMy | New York, USA | $135K/yr – $150K/yr

Senior Manager, Client Strategy- Beauty & Wellness

New York, USA (Remote)

$135K/yr – $150K/yrSenior Level6+ years expFull time

Posted 3 months ago

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Job Summary

Drive enterprise beauty/CPG partnerships as a trusted adviser, growing retention and expansion while piloting AI-enabled workflows.

6+ years in account management with large Beauty & CPG clients
Proven retention/expansion and executive stakeholder influence
Strong data-driven insight and product feedback loop

Job Description

Responsibilities

Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

Requirements

6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, and long-term account growth
Experience engaging executive stakeholders and influencing decision-making
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required

Preferred

Deep passion and understanding of the creator economy
Experience in SaaS Customer Success with a track record of exceeding client expectations
Familiarity with affiliate marketing platforms and performance marketing
Experience working in a remote startup environment

Benefits

Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Wellness & Social Stipend
Technology Stipend
Learning & Development Stipend
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats

ShopMy

ShopMy is a premium, all-in-one, creator-centric ecosystem connecting top brands and influential creators. Our comprehensive solution streamlines partnerships with effortless seeding, affiliate, and paid—driven by direct communication and transparent analytics. Premium brands discover and access a curated creator network, while creators grow businesses and monetize content genuinely. ShopMy's intuitive, transparent, data-driven tools foster an authentic creator economy where both sides achieve measurable success.

Founded in 2020

New York, New York, USA

434 employees (57 in marketing)

shopmy.us/home