Responsibilities

• Define the multi-year roadmap for creative operations capabilities, aligning with business growth objectives.
• Set operational vision and strategic direction for the creative operations function.
• Continuously evolve operations and brand operating system/ team processes and structure to meet changing business needs.
• Architect the creative team resourcing structure and determine build vs. buy vs. outsource decisions for creative capabilities to optimize resourcing budget.
• Partner with brand and creative leadership on headcount planning and talent/ agency
• Provide financial reporting and forecasting for operations expenses.
• Track freelance/ agency overages/ underages to flag any cost issues in a timely manner.
• Owns and oversees creation of GANTS and workbacks
• Ensures intake of requests is streamlined – correct process, templates etc
• Oversee project management to schedule workflow meetings, reviews and reporting meetings in a timely manner

Requirements

• 10–15+ years of experience leading creative operations, marketing operations, or program management in agency or in-house creative environments.
• Proven track record of building and scaling creative operations functions.
• Experience leading teams and managing direct reports.
• Demonstrated success in capacity planning, vendor management, and technology implementation.
• Experience with creative operations tools (e.g., Workfront, Asana, Monday, DAM systems, Figma).
• Exceptional strategic thinking with ability to translate vision into operational execution.

Preferred

• Experience with AI-enabled creative workflows

Benefits

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support for Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year