Responsibilities

• Own end-to-end stakeholder ticket management from intake to delivery, keeping stakeholders informed throughout.
• Execute localized tests across CRM channels to ensure market-specific relevance.
• Build, QA and deploy multi-channel campaigns across email, push, in-app, WhatsApp, and SMS using Braze.
• Collaborate with internal stakeholders to translate needs into on-brand communications.
• Monitor, report and share insights on campaign performance with the team.
• Leverage AI tools to support day-to-day execution and improve efficiency across LCM processes.
• Identify opportunities to improve ticket management and execution at scale.

Requirements

• 3+ years of experience in lifecycle, CRM, or retention marketing.
• Hands-on experience with CRM/customer engagement platforms; Braze experience strongly preferred.
• Strong working knowledge of CRM channels including email, push, in-app, WhatsApp, and SMS.
• Experience with personalization and localization logic across multiple markets.
• Familiarity with AI tools and systems to improve campaign execution and efficiency.
• Excellent project management skills for handling a high volume of requests with smart prioritization.
• Basic HTML knowledge for building, editing and ensuring quality and personalization.

Preferred

• Braze experience strongly preferred.

Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education