Responsibilities

• Own and grow King Living's US eCommerce business — a high-autonomy digital commerce leadership role.
• This is a high-autonomy commercial builder role with full ownership of King Living's US online business — the plan, the levers, the evidence, and the results.
• You will be King Living's senior dedicated US digital-commerce leader — supported by specialist teams in Australia, US showroom and customer teams, and external partners. The operating model is deliberately lean and AI-first: media, inventory, platform, creative and fulfilment capacity scale with proven demand. You will operate remotely within Southern California, with regular presence at the Costa Mesa showroom.
• Trading & Merchandising: Run the daily and weekly US trading calendar across categories, product stories, pricing, promotions and page hierarchy — owning the US online forecast and weekly trading readout across traffic, conversion, AOV, net sales, returns and contribution.
• Conversion & Experimentation: Build a disciplined CRO programme across landing pages, product pages, search, navigation, checkout and post-purchase — prioritising tests by commercial value and reading the results directly.
• Platform Ownership: Work hands-on in Salesforce Commerce Cloud — diagnosing what can be changed directly, writing excellent development briefs for structural work, and leveraging the broader Salesforce ecosystem where it adds value.
• CRM & Customer Lifetime Value: Partner on lifecycle strategy, segmentation, triggered journeys and retention — ensuring acquisition converts into long-term customer value through clienteling and repeat purchase.
• Acquisition Economics: Work with Marketing and agencies on traffic quality, paid media efficiency, landing experiences and attribution — and challenge spend that does not create profitable demand.
• Omnichannel Growth: Connect the website and US showrooms through local campaigns, events, appointment pathways and shared customer insight — without blurring channel measurement.
• Stock, Demand & Commercial Investment: Translate digital demand into inventory priorities, protect hero product availability, and turn customer and trading evidence into clear investment cases with expected returns and decision gates.

Requirements

• Demonstrable record of growing US eCommerce revenue for a premium, high-consideration or omnichannel consumer brand — with direct ownership of the commercial result
• Strong hands-on Salesforce Commerce Cloud experience — Salesforce analytics, personalisation, CRM or Marketing Cloud experience highly valued
• Deep fluency in digital merchandising, CRO, experimentation, analytics, forecasting and customer lifecycle management
• Commercial judgement across revenue, gross margin, contribution, media efficiency, returns and service — not top-line growth alone
• Proven experience connecting online demand with stores, inventory, delivery and customer service
• Evidence of using AI and automation tools to materially increase the speed, quality and scale of personal output
• Clear, structured written communicator — comfortable working across US and Australian time zones
• Furniture, interiors, home, luxury or premium lifestyle experience is helpful — evidence of building a comparable business matters more
• Based in Southern California — within travel distance of our Costa Mesa showroom, with regular showroom presence is essential

Benefits

• Competitive Compensation $140,000-$160,000 base salary plus a written incentive plan tied directly to US online revenue milestones. The better the market performs, the better you are paid.
• Generous Discounts Employee and family & friends discounts on our full premium product range.
• Career Trajectory A clear path from Director, eCommerce & Digital Growth to Vice President, eCommerce — North America, and broader senior digital or commercial leadership as King Living scales.