Responsibilities

• Orchestrate the overarching social media positioning and lead the global strategy across TikTok, Instagram, YouTube, and emerging platforms to ensure a distinct, culturally relevant voice for every brand
• Partner cross-functionally with Sales, E-commerce, and regional leaders to build "link-to-ladder" strategies, drive direct-to-consumer sales, and balance global brand positioning with local market execution
• Oversee global social media budgets, manage relationships with external agencies and platform partners (Meta, TikTok, Google), and guide the development of viral-ready, vertical-first creative content
• Act as the primary social expert to inform internal product development while confidently presenting social-first strategies and performance data to internal executives and external licensors (e.g., Disney, Nintendo)
• Leverage platform analytics and social listening tools to identify real-time micro-trends, define critical KPIs, and translate data into actionable insights for leadership
• Set the gold standard for global community management, ensuring brand reputation is protected in a 24/7 digital environment through effective crisis response and social customer service
• Anticipate cultural shifts across film, fashion, gaming, and beauty to deepen our position as a lifestyle franchise brand, particularly for powerhouse properties like Squishmallows
• Supervisor Responsibilities : Yes

Requirements

• 10+ years of experience in digital marketing or social media
• At least 5 years in a senior leadership role managing high-performing teams and multi-brand portfolios
• Proven track record of driving measurable growth in engagement, community sentiment, and conversion within CPG, Entertainment, Fashion, or Beauty environments
• Deep, current knowledge of all major social platforms, creator economies, algorithms, and social commerce integrations (in-app shopping, affiliate models, livestream selling)
• Exceptional fluency in internet culture, fandoms, and digital subcultures (ToyTok, gaming, collectors) coupled with a hands-on "creator mindset"
• High proficiency with enterprise social tools (Sprout Social, Sprinklr, Dash Hudson) and a strong understanding of how licensors evaluate brand safety and performance
• Exceptional storytelling, presentation, and cross-functional collaboration skills to seamlessly align Marketing, Product, PR, Sales, and E-commerce goals
• A highly adaptable, fast-paced leader who can pivot strategies within hours in response to trends, cultural moments, or algorithmic changes
• Comfortable with occasional nights, weekends, and travel tied to launches, events, and shoots

Preferred

• Bachelor's degree in Marketing, Communications, Digital Media, Public Relations, or a related field is a plus
• Advanced working knowledge of paid social optimization, influencer platforms, and content performance dashboards

Benefits

• Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.
• Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.