Responsibilities

• Lead marketing strategy and execution for Cloud & AI Customer Success.
• Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey.
• Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing.
• Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities.
• Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption.
• Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure.
• Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments.
• Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes.
• Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners.
• Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security.

Requirements

• Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business OR equivalent experience.
• 6+ years people management experience.

Preferred

• Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business OR equivalent experience.
• 8+ years people management experience.
• 10+ years of experience in product marketing, program management, or cloud strategy roles.
• Proven success leading high-performing and happy marketing teams.
• Understanding of cloud and customer success principles and motions.
• Comprehensive analytical skills with experience using performance metrics to guide strategy.
• Effective communication and stakeholder management skills, and translating insights into executive-ready recommendations.
• Demonstrated ability to lead through ambiguity and drive cross-functional alignment.