Responsibilities

• Champions a culture of service excellence that consistently meets and exceeds external and internal client expectations.
• Establishes structured feedback loops to gather and analyze client insights to continuously improve service offerings.
• Partners with internal delivery teams to ensure commitments are met with quality, timeliness, and strategic alignment.
• Serves as executive escalation point for complex client or portfolio challenges, ensuring resolution and sustained trust.
• Promotes a client-first mindset while balancing organizational profitability and resource alignment.
• Owns and drives organization-wide client growth and retention, and revenue expansion strategy across assigned verticals.
• Leads the development, presentation, and defense of strategic recommendations that deepen partnerships and unlock growth opportunities.
• Identifies and activates cross-sell and upsell opportunities aligned with client objectives and organizational growth goals.
• Guides value-based pricing strategies that protect margin and reinforce strategic value.
• Translates industry trends, competitive intelligence, and client data into proactive growth strategies.