Senior Digital Solutions Consultant at Epsilon | New York, USA | $82K/yr – $163K/yr

Epsilon

Senior Digital Solutions Consultant

New York, USA (On-site)

$82K/yr – $163K/yrSenior Level3+ years expFull time

Posted 3 months ago

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Job Summary

Own CRM lifecycle strategy and GTM campaigns for a CRM-led program, focusing on onboarding, engagement, and loyalty at scale.

Must-have: 3–5+ years in CRM, lifecycle or loyalty marketing
Standout: Cross-functional collaboration with analytics, creative and product teams
Translate business priorities into journey-based campaigns

Job Description

Responsibilities

CRM Strategy, Lifecycle & Go to Market Support: Support the development of CRM and lifecycle strategies across key customer moments, including onboarding, engagement, trial, loyalty, habit formation, reactivation, and churn prevention.
Contribute to CRM led go to market campaigns for always on new products and limited time offers.
Help translate business and product priorities into clear journey strategies, targeting approaches, and campaign hypotheses that define who to target, what to say, and when to engage across owned channels.
Support segmentation and audience strategies using first party data (with third party inputs where applicable), ensuring approaches are practical within the client’s data, identity, and technology environment.
Go to Market Campaign Planning & Optimization: Support the planning and optimization of CRM led go to market campaigns, including teaser, launch, sustain, and last chance phases for always on products and LTOs.
Help develop test plans and learning agendas focused on driving trial, repeat purchase, and habitual behavior (turning triers into lovers).
Partner with creative and channel teams to ensure the communication approach aligns with lifecycle intent. Ensure personalization logic and offer framing match the product or value proposition being marketed.
Measurement & Insights Development: Partner with analytics teams to track and interpret performance against targets tied to trial, repeat rate, frequency, digital adoption, loyalty engagement, and customer value.
Synthesize audience and performance results into clear insights and recommendations—what worked, what didn’t, and how to improve future launches.
Support development of client ready materials including journey maps, go to market retrospectives, performance summaries, and test and learn backlogs.

Requirements

3–5+ years of experience in CRM, lifecycle marketing, loyalty marketing, or digital marketing strategy (agency, consulting, or in house).
Working knowledge of CRM channels and lifecycle mechanics, including email, SMS, push, in app messaging, and personalization.
Experience supporting segmentation strategies, journey planning, go to market campaigns, testing, and optimization informed by performance and customer insight.
Strong analytical orientation with the ability to translate data into clear strategic implications and recommendations.
Proven ability to collaborate effectively across cross functional teams, including CRM operations, analytics, creative, media, and product/UX partners.
Strong written and verbal communication skills, with experience contributing to client facing presentations, readouts, and working sessions.

Preferred

CRM or lifecycle marketing Certifications are a plus, but not required.
Advanced certifications with any of the aforementioned subject matter is preferred.

Benefits

Time to Recharge: Flexible time off (FTO), 15 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon

3.7 Glassdoor

Epsilon Systems is a 100% employee-owned professional and technical services company founded in 1998 and headquartered in San Diego. We are dedicated to delivering high-quality products and services to defense and commercial customers worldwide, including the Department of Defense, Department of Energy, Department of the Interior, and Department of Homeland Security. Our sustained growth in size, capability, and reputation reflects our focus on customer success, our employees’ expertise, and the strength of our management team.Our business units:-Modernization & Engineering Sector: A premier NAVSEA-certified Alteration Installation Team (AIT) provider to the U.S. Navy, offering ship alteration installations, repair, technical services, and logistics support for NAVSEA, NAVAIR, Regional Maintenance Centers, and Military Sealift Command.-Ship Repair Sector: Offers comprehensive marine engineering, assessment, maintenance, and ship repair services for all classes of U.S. Navy ships. We provide the capacity and technical expertise to meet any shipboard repair or maintenance needs.-Epsilon C5I, Inc.: Specializes in Command, Control, Communications, Computers, Combat Systems, and Intelligence (C5I) support. Our capabilities include solutions for software and systems engineering, signal intelligence, cryptologic programs, and cybersecurity.-Advanced Products (AP): Provides design, build-to-print, assembly, testing, and integration for electrical, mechanical, and electronic systems for the U.S. Navy, foreign military sales, and commercial customers. -Technology Solutions: Develops systems for operational readiness and nuclear operations. Our Epsilon XR team specializes in virtual, augmented, and mixed reality training, simulations, and e-learning.-Mission Services: Provides secure communications, satellite systems, network operations, environmental management, fleet technical assistance, and logistics support for U.S. Navy operations.

Founded in 1998

San Diego, California, USA

www.epsilonsystems.com

65% recommend to a friend

85% CEO approval