Responsibilities

• Orchestrate hotel content across the full hotel lifecycle - from launch through steady-state operations - ensuring speed, quality, and brand integrity as Hilton's digital presence scales
• Coordinate copy, imagery, and components across multiple digital channels and platforms, managing content complexity and platform fragmentation in low-automation environments
• Balance near-term experience enhancements with long-term operational sustainability across ongoing content maintenance and refresh cycles
• End-to-end content orchestration for complex hotels where content complexity, platform fragmentation, and ongoing refresh demands are highest
• Management of the growing ecosystem of components, copy, imagery, and refresh cycles across Hilton's owned and paid digital channels
• Governance, tooling, and process improvements that address the operational reality of scaling premium, omnichannel guest experiences
• Content standards and documentation that support both automated efficiency in standardized models and hands-on management

Requirements

• Three (3) years of professional experience with content management in Web, Email or Social Media.
• Experience providing high level of customer service via email/teams/phone and content request systems (such as ServiceNow, Airtable or MS Planner)
• Proficiency with content management systems
• Proven copywriting and digital content editing experience
• Understanding of basic HTML and website technologies
• Based in Dallas, TX or McLean, VA (hybrid schedule, in office 3 days/week)

Preferred

• BA/BS degree in English, Journalism, Communications, Marketing, Media or Business, or relevant experience
• Proven Content Design experience
• Experience using AI tools successfully
• Knowledge of Accessibility (A11Y) requirements

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next