Senior Community Manager (Denver)

Denver, CO (Hybrid)

$137K/yr – $171K/yrSenior Level5+ years expFull time

Posted 2 weeks ago

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Job Summary

Own a scalable community engine that drives retention and advocacy across geographies, with AI-powered automation and clear metrics for GRR and pipeline impact.

Growth, engagement, and advocacy ownership across core geographies and verticals.
AI bots, personalized content, and automation to surface insights and accelerate member experiences.

Job Description

Responsibilities

Own the end-to-end community strategy — growth, engagement, and advocacy — aligned to business needs across core geographies and key verticals.
Build and scale a structured technology champions program of advocates
Convert engaged customers and practitioners into active advocates driving peer influence, product feedback, and retention.
Align with Product, Marketing, and Customer Success to embed community insights into business decisions and connect the program to product launches and thought leadership moments.
Build feedback loops across Sales, Field, and Partner teams that tie community activity to pipeline and GRR impact.
Design and build AI-powered bots and automation to enhance community experience.
Use AI tools to scale content production, personalize member experiences, and surface community insights that inform product and marketing decisions.
Stay current on emerging AI community tools and continuously explore new ways to automate engagement, reduce friction, and improve program efficiency.
Own measurable outcomes: community membership growth, engagement, customer retention (GRR), and advocacy program participation.
Use data to continuously improve program design, content strategy, and champion engagement — reporting with clarity to senior stakeholders.

Requirements
5+ years of experience in community management or developer relations
Tools - Community Technology Stack (Gainsight CC)
Established influencer presence in enterprise data security and/or data management — with a strong portfolio of published thought leadership and a recognized following.
Proven track record as a voice and industry influencer — active at events, webinars, podcasts, and/or professional forums in the enterprise data security space.
Experience building and scaling advocacy or Champions programs with direct accountability to retention and engagement outcomes.
Strong cross-functional influence — able to align Product, Marketing, and Customer Success around a shared community strategy.
Deep subject matter knowledge in enterprise data security, data governance, or compliance.
Active relationships with practitioners, bloggers, podcast hosts, and community leaders in the enterprise data security ecosystem.
Hands-on experience building or deploying AI bots and automation within community platforms.

Preferred
Track record of standing up a new community program from scratch — membership model, engagement mechanics, and growth playbook.
Speaker, panelist, or contributor at major industry conferences in data security, data protection, or cloud infrastructure.
Experience using AI tools to scale content production, community engagement, or analytics workflows.
Hands-on experience building or deploying AI bots and automation within community platforms.
Active relationships with practitioners, bloggers, podcast hosts, and community leaders in the enterprise data security ecosystem.