Responsibilities

• Work across teams to understand needs and goals of stakeholders for social media posts.
• Assist in management of DMs and responses on platforms.
• Work proactively to pull triggers for content related to our business’ values and strategic initiatives.
• Pitch ideas for content (e.g., Live videos, still posts, carousel posts, interviews, Reels, stories, etc.)
• Assist with copywriting for post captions across multiple channels (internal and external).
• Create graphics and/or stories using social media tools like Adobe Spark.
• Create a mini campaign for a unique business priority from top to bottom.
• Monitor or create dashboards for social media listening topics of interest.
• Pull social media metrics and synthesize takeaways for leaders across the business in plain language with actionable insights.

Requirements

• 3+ years of public relations and communications experience in an agency or in-house environment, preferably within the B2B technology space.
• A strong writer and storyteller with a proven ability to craft external communications that align with brand voice and deliver the right message to the right audience.
• An understanding of CIOs and senior IT decision-makers within large enterprises, including how they prefer to engage with content and communications.
• The ability to thrive in a fast-paced environment, manage competing priorities, meet tight deadlines, and collaborate effectively across a matrixed organization.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders.
• Strong writing skills, with the ability to develop marketing copy, press materials, news releases, and bylined articles.
• Working knowledge of key social platforms, including X and LinkedIn, and how to tailor content for each audience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong time-management and organizational skills, with the ability to keep deliverables on track and execute with consistency.

Preferred

• A bachelor’s degree in communications, public relations, journalism, or a related field is preferred.
• Experience managing sensitive issues and communications with discretion to help protect and strengthen the company’s reputation is a plus.
• Strong work ethic, attention to detail, and a proactive, team-oriented mindset.

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.