Responsibilities

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
• Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
• Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

Requirements

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
• Hands-on DSP experience required , including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills and comfort leading client and executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort with Excel and performance reporting.

Preferred

• Experience working with agencies and complex, multi-stakeholder accounts.
• Experience mentoring or supporting junior team members.
• Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
• Proven comfort owning escalations and partnering with leadership to resolve issues.
• Ability to translate technical and performance details into clear client-facing narratives.
• Experience operating in high-growth or fast-paced environments where processes evolve.
• Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!