Responsibilities

• Spot the process gaps where AI can take work off the team’s plate, starting with our own internal processes and reporting first.
• Build the lighter solutions yourself — the quick, low-code fixes that relieve day-to-day churn.
• Route the bigger needs, well-scoped and RAI/SFI-ready, to WDS Business Strategy & Operations, where enterprise-grade agents and funding sit, so the business gets the right tool for the job.
• Take AI to our partners and put it to work across the customer journey, so every account person has a clear AI pitch for the end customer and we grow partner AI adoption.
• Champion AI adoption across the function and region, helping teams build the daily habits that make AI stick.
• Create a pipeline of AI opportunities, prioritized on business value, scalability, and feasibility, and lead the pilots with clear success criteria for what gets scaled.
• Apply AI within the retail labor ecosystem itself — from field insights and training to labor optimization, reporting, and measurement.
• Share learnings, best practices, and successful use cases across North America and with global stakeholders.
• Develop and lead the North America retail labor strategy across Microsoft’s priority retailers, aligning investments to business priorities, product launches, seasonal moments, and partner opportunities.
• Own the end-to-end labor operating model, including agency/vendor strategy, deployment, coverage, training, execution standards, measurement, and optimization.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Public Relations or related field AND 6+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience OR equivalent experience.
• Master's Degree in Business Administration, or related field AND 8+ years Digital, Retail, Channel Marketing, Marketing, Retail Sales, or commercial sales experience OR Bachelor’s Degree in Business, Marketing, Communications, Public Relations or related field AND 12+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience OR equivalent experience.
• 2+ years project leadership/generic management experience.