Responsibilities

• Lead complex campaign execution — Manage advanced setup, trafficking and troubleshooting across the FreeWheel AdServer for high‑visibility marketplace campaigns ensuring flawless execution.
• Serve as an operational expert — Act as a senior point of contact for technical questions, escalations, and workflow guidance across internal teams and external partners.
• Ensure rigorous QA standards — Identify, oversee and refine QA processes to ensure accurate, efficient, and compliant campaign setup across all North American marketplace transactions.
• Partner with client-facing teams — Collaborate with Account Management and Sales to champion best practices, resolve complex issues, communicate technical requirements, and ensure a seamless client experience.
• Support strategic planning — Contribute insights to help shape how the Operations team supports business goals, new product initiatives, and marketplace growth.
• Drive workflow improvements — Identify operational inefficiencies, propose enhancements, and secure buy-in from cross‑functional teams to implement scalable solutions.
• AI Assisted Operations — Leverage AI to deliver cross‑functional strategic projects that enhance process efficiency, platform performance, and revenue outcomes
• Product Collaboration — Provide product feedback and influence roadmaps by identifying platform gaps, recommending enhancements, and partnering with Product and Engineering.
• Process Optimization — Define and evolve operational processes by analyzing workflows, documenting best practices, and driving continuous iteration across tools and systems.
• Escalation Lead — Act as an escalation point for complex client issues, supporting Account Management and Sales with advanced troubleshooting and strategic guidance.

Requirements

• Bachelor’s degree or equivalent experience.

Preferred

• 4–6+ years of experience in digital Ad Operations within an SSP, DSP, Agency Trading Desk, Ad Network, or Publisher.
• Advanced proficiency with digital ad servers and/or SSP platforms; FreeWheel experience strongly preferred
• Deep understanding of digital video standards (VAST, OpenRTB) and programmatic video environments.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
• High EQ and a collaborative mindset, with experience supporting or guiding junior team members.
• Demonstrated ability to work autonomously and drive initiatives forward without direct supervision.

Benefits

• Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.