Senior Associate - Content Manager - Payments

Chicago, IL (On-site)

$65K/yr – $96K/yrSenior Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own and coordinate content governance for treasury services assets, balancing accuracy and compliance across CMS platforms, while driving recertification and cross-team collaboration to publish client-ready materials.

  • Content governance and publication: oversee asset updates and RFP materials across multiple CMS platforms.
  • Recertification and compliance: ensure product/industry content stays accurate and compliant.
  • Independent decision making: act within established policies to move work forward and manage timelines.

Job Description

Responsibilities

  • Manage asset update projects with subject matter experts to govern and publish standard content for internal and client-facing sales assets, including RFPs and product sales materials, across multiple content management systems.
  • Manage recertification projects for assigned products and industries to ensure content is accurate and remains compliant.
  • Make independent decisions guided by established policies and practices.
  • Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes.
  • Maintain projects accurately and in a timely fashion using Workfront.

Requirements

  • 3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing, in banking/treasury services products.
  • Proven experience in content management and strong project management skills.
  • Excellent business writing, editing, communication, grammar, interpersonal and organizational skills.
  • Ability to coordinate work across multiple teams and partners to drive progress.
  • Strong ability to interact, influence and communicate effectively at all organizational levels.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and LLM prompting.
  • High level of independence, energy and integrity, with respect for diverse opinions and styles and accountability.
  • Schedule flexibility to meet deadlines and work flexible hours as required.

Preferred

  • Hands-on experience with Adobe Experience Manager (AEM) and LLM applications or similar systems.
  • Working knowledge of project management tools (e.g., Workfront, Tableau, Alteryx or Monday.com).
  • In-depth knowledge of treasury services or commercial card products and services.

Benefits

  • We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
  • Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
  • We also offer a range of benefits and programs to meet employee needs, based on eligibility.
  • These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
  • Visit our FAQs for more information about requesting an accommodation.
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JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.

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