Senior Analyst, Customer Relationship Management (CRM)

Deerfield, IL (On-site)

$79K/yr – $127K/yrSenior LevelFull time

Posted 6 weeks ago

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Job Summary

Own cross functional customer loyalty and insights initiatives from planning to impact, driving consumer awareness, market share and data-driven improvements.

  • Cross-functional ownership: lead plans and programs that move loyalty and insights outcomes from concept to execution.
  • Interpret results and trends to shape pricing, promotions, and consumer research decisions.
  • Collaborate with internal and external partners to fix issues, stay on budget, and keep initiatives on schedule.

Job Description

Responsibilities

  • Developing and executing assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
  • Engaging and developing analysis for Interpretation of results and analyzing trends.
  • Reviewing alignment of functional area strategies with assumed outcomes.
  • Monitoring strategies of functional area and recommending / implementing adjustments.
  • Contributing in planning and implementing a broad range of activities to meet objectives.
  • Developing tactical plans.
  • Preparing related program budgets.
  • Participating in development of programs that establish and enhance standards.
  • Identifying and establishing relationships with internal/external partners.
  • Ensures that problematic issues for key initiatives are tracked, summarized and presented to management.

Requirements

  • Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
  • Experience with MS Office Suite.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Nice to have

  • Bachelor’s degree and at least 2 years of experience in Walgreens' MARP program OR a Bachelor’s degree and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 6 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
  • Experience with CRM or marketing technology platforms such as Adobe Campaign, Adobe Journey Optimizer, Salesforce Marketing Cloud, or Braze
  • Familiarity with SQL, dashboarding tools, or customer analytics platforms
  • Experience working in retail, loyalty, healthcare, pharmacy, or e-commerce environments
  • Understanding of customer lifecycle and retention strategies
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems
  • Ability to communicate complex technical workflows to cross-functional audiences
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Walgreens

3.1 Glassdoor

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Founded in 1901
Deerfield, Illinois, USA
92K employees (1,679 in marketing)
42% recommend to a friend
38% CEO approval

Traffic Signals

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57.2M
Monthly Google Ads Budget
$3.1M
Traffic Source Mix
Search
39.4%
Direct
54.1%
Referral
4.7%
Social
0.6%
Paid
1.1%

Headcount Trend

Current headcount: ~92K

Marketing Team

Marketing Team Size
575 (1% of company)
Marketing Roles Posted (Last 30 Days)
3

Funding

Total Funding
$25M
Last Raise
$25M
Grant, 2 years ago

Funding History

  • Jul 2024
    Grant • $25M

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