Responsibilities

• Own a 2 to 5.000 lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.
• Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Requirements

• 3-5 years of industry experience in account management or customer service within fast-paced, complex environments.
• Strong knowledge of group benefits products, including plan design, features, and claims processes.
• Customer-focused with a proven ability to drive results and satisfaction.
• Excellent communication, relationship-building, presentation, and problem-solving skills.
• Must obtain the required Life, and Accident & Health state licenses within the first 3 months of employment.
• High school diploma or GED equivalent.

Preferred

• Current State Life, Accident and Health license.
• College degree or higher education.
• Prior experience in Group Benefits with the following products: Life, Accident, Dental, Vision, Short and/or Long-Term Disability.

Benefits

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.