Responsibilities

• Client Growth. You''re the single point of accountability for every home service client in your portfolio. You drive retention, upsell, and measurable business outcomes across every engagement.
• Division Leadership. You''ll build out the home services client channel and the repeatable onboarding, reporting, and delivery processes that scale as the division grows.
• People Leadership. You''ll run EOS LMA with direct reports: weekly Level 10s, scorecards reviewed, performance gaps addressed in the same week they appear.
• Translate client business goals into execution briefs the internal team can act on immediately
• Run strategy calls on a defined cadence, deliver written recaps within 24 hours, and send monthly reports by the 1st business day of each month
• Proactively surface upsell and cross-service opportunities from performance data every month
• Enforce scope, change orders, and phase gates without exception
• Hold direct reports to scorecard standards weekly, not quarterly
• 97%+ client retention.
• Consistent upsell pipeline.

Requirements

• 5+ years of account management in a digital marketing or full-service agency environment
• Demonstrated experience managing multi-service retainer portfolios
• Home services industry background (HVAC, plumbing, roofing, electrical) strongly preferred. If you've worked with contractors who are members of peer groups, buying groups, or business coaching programs, you already know this client type
• Experience managing or mentoring junior account managers required
• Proficient in ClickUp or a comparable PM platform, Google Ads, Meta Ads, and SEO fundamentals at a client-facing level

Preferred

• Home services industry background (HVAC, plumbing, roofing, electrical) strongly preferred. If you've worked with contractors who are members of peer groups, buying groups, or business coaching programs, you already know this client type