Responsibilities

• Provide faultless support for accounts and ensure they are managed seamlessly and efficiently.
• Take more ownership of tasks and assist Account Supervisors and Account Directors in driving accounts forward.
• Alert AS to any issues and opportunities in a timely manner.
• Complete tasks without error.
• Lead Account Executives and Account Coordinators, delegating where relevant and answering any questions they may have.
• Cultivate thorough knowledge of the client, their product and the industry landscape, and demonstrate commitment to the accounts.
• Demonstrate confidence in communication with the rest of the team and client.
• Be efficient and diligent with all work tasks, exploring all routes to deliver requests from your team and client.
• Be fully capable of effective time management, prioritizing tasks and delivering work in a timely manner.
• Maintain a strong knowledge of the media landscape, especially in relation to the specific needs of your clients.
• Continue to cultivate relationships with key media and maintain an extensive network.
• Manage ongoing editorial coverage for clients, overseeing opportunities from initial sell in to final delivery.
• Oversee the development of media strategies and materials (press releases, media alerts, pitches, media lists, media updates, coverage recaps, etc.)
• Develop trusted relationships with clients, providing timely and thoughtful communications while ensuring your tone is professional and friendly
• Anticipate client needs and work with team on addressing promptly
• Proactively escalate potential issues or opportunities, flagging to senior team members and identifying solutions
• Participate in new business research and pitches on an ad-hoc basis
• Manage essential administrative tasks and ensure they’re delivered to a high standard
• Manage day to day team administration (e.g. status docs completed and shared before calls, all docs from clients saved on the system, meeting rooms booked)
• Manage regular account tasks (e.g. reporting, coverage documents, status reports, ensuring folders are kept well organized)

Requirements

• Be dedicated, positive and enthusiastic team player and maintain strong working relationships
• Ensure that the foundations of the account are run impeccably
• Provide a strong support for AS and AD, serving as a reliable, proactive, solution-oriented and valuable member of the team
• Ensure that work (written and communication included) presented to senior members of the team is of the best possible standard
• Demonstrate ownership of every task given to you, while maintaining responsibility and accountability for your work
• Lead Account Executives and Account Coordinators, delegating where relevant and answering any questions they may have
• Cultivate a thorough knowledge and expertise of the client, their product and the industry landscape, and demonstrate your commitment to the accounts, while pushing yourself towards new achievements.
• Exhibit a confidence in your communication with the rest of the team and client
• Being efficient and diligent with all work tasks, exploring all routes to deliver requests from your team and client
• Be fully capable of effective time management, prioritizing tasks effectively and delivering work in a timely manner (always flag any issues early – e.g. workload considerations, if you don’t think you can meet a deadline)
• Maintain a strong knowledge of the media landscape, especially in relation to the specific needs of your clients
• Continue to cultivate relationships with key media and maintain an extensive network
• Manage ongoing editorial coverage for clients, overseeing opportunities from initial sell in to final delivery
• Expertise in editorial calendar opportunities and long / short lead pitch deadlines
• Oversee the media monitoring for all client coverage / articles of interest, ensuring junior staff flag / report to team and clients in a timely manner
• Oversee development of media strategies and materials (e.g. press releases, media alerts, pitches, media lists, media updates, coverage recaps, etc.)
• Develop trusted relationships with clients, providing timely and thoughtful communications while ensuring your tone is professional and friendly
• Anticipate client needs and work with team on addressing promptly
• Proactively escalate potential issues or opportunities, flagging to senior team members and identifying solutions
• Understand the importance of verbal and written presentation skills and learn how to talk clients though a document or pitching an idea

Preferred

• Previous lifestyle and fashion experience is preferred for this role, but not required.

Benefits

• We value our team and are committed to their success.
• employee volunteer day to encourage social responsibility giving time to the non-profit, community service or charity of choice.