Responsibilities

• Lead and manage the Ad Operations team responsible for managed service campaigns, overseeing campaign setup, trafficking, QA, and launch across CMX ad platforms.
• Establish and enforce trafficking, QA, and launch readiness standards to ensure accuracy, compliance, and on‑time delivery.
• Own operational processes for campaign updates, including creative swaps, mid‑flight optimizations, and issue resolution.
• Develop capacity planning and workflow models to scale managed service execution in alignment with revenue growth.
• Partner closely with Activation and Sales teams to ensure smooth handoffs and consistent execution against campaign objectives.
• Lead and manage the Support Operations team responsible for self‑service advertiser enablement and ongoing support.
• Own end‑to‑end self‑service advertiser onboarding, platform readiness, launch support, and post‑launch troubleshooting.
• Establish and oversee support operations, including ticket intake, triage, escalation paths, and SLA management.
• Serve as the senior escalation point for advertiser, agency, and partner issues related to self‑service platforms.
• Develop scalable documentation, training materials, and enablement resources for internal teams and external customers.

Requirements

• 8+ years of experience in Ad Operations, Ad Technology, Media Operations, or equivalent
• 5+ years of hands‑on experience with Google Ad Manager or similar ad serving platforms
• 3+ years partnering closely with Product and Engineering teams
• 2+ years managing ticketing / issue management systems
• 2+ years experience with CMS platforms
• 1+ year experience working with search APIs or search platforms
• 2+ years directly managing and scaling operational teams
• Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 yrs experience) required.

Preferred

• Experience supporting Retail Media Networks
• Experience with Video, CTV, Audio, and DOOH advertising
• Familiarity with both managed service and self‑service advertising models
• Highly detail‑oriented self‑starter with strong ownership mentality
• Collaborative leader who shares best practices and elevates team performance
• Proven track record of managing and scaling high‑performing teams

Benefits

• Great Benefits For Great People
• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.