Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Perform other duties as assigned.
• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

Requirements

• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Ability to lift up to 200 pounds using lifting aids and/or equipment.
• Move : Ability to adjust or move objects up to 50 pounds in all directions.
• Mobility : The ability to remain in a stationary position, often standing or sitting for prolonged periods.

Preferred

• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus
• Experience tracking KPIs or Sales Goals a plus
• Café experience; training experience; experience running branded events is a plus
• Mac and Google suite proficiency is also a plus
• Regular and predictable attendance is a plus

Benefits

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus