Program Manager, Creator Reputation Manager - Content Operation - Los Angeles

Los Angeles, CA (On-site)

$89K/yr – $209K/yrSenior Level5+ years expFull time

Posted 3 weeks ago

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Job Summary

Own creator programs and partnerships to scale trust and advocacy while aligning with business goals across comms, product, and sales.

  • Creator Program Ownership: Build scalable programs and events that drive creator engagement and align with marquee moments.
  • Cross-Functional Execution: Own timelines, budgets, and day-to-day delivery across Marketing, Comms, Product, and Sales with partners and agencies.
  • Measurement and Feedback Loop: Analyze performance and insights to inform product, GTM decisions, and future program design.

Job Description

Responsibilities

  • Develop creative creator programs, initiatives, and events that drive creator trust and advocacy of the platform
  • Execute engagements that are scalable, repeatable, and aligned with business goals
  • Manage relationships with agencies, third-party partners, and sponsors to execute program elements
  • Own internal project management, timelines, and day-to-day execution across initiatives
  • Analyze program performance & key learnings to inform future program development and rollout
  • Contribute to team strategy, OKRs, formulation of ownable, marquee moments and timelines
  • Develop key internal and external relationships to support program development and execution, including close partnership with Comms, Marketing, Product, and Sales teams
  • Bring creator feedback and behavioral insights back into the organization to inform product and go-to-market decisions
  • Synthesize executive and executional feedback to optimize future programs

Requirements

  • 5+ years of professional working experience, ideally in tech, entertainment, media, talent or at a creative agency
  • Deep understanding of professional creators and what resonates among this audience; has a finger on the pulse of creator and internet culture
  • Demonstrated extremely strong program management skills - execution, organization, time management, and follow-through
  • Strong relationship builder; experience working in a cross-functional environment as a consensus builder across different business units with occasionally conflicting priorities
  • Clear communicator who can synthesize cross-functional feedback, remove roadblocks, manage up effectively, and advocate for creator-first solutions that also deliver against business objectives

Preferred

  • Experience working closely with professional creators on the tech platform, agency or brand-side
  • Experience in event or experiential planning and execution
  • Experience working with corporate leadership teams or Executive Communications
  • Experience developing or concepting presentation, show or event programming including panels, keynote presentations, and workshops

Benefits

  • Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
  • The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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TikTok

3.2 Glassdoor

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

Founded in 2003
Los Angeles, California, US
71K employees (26,053 in marketing)
48% recommend to a friend
70% CEO approval

Traffic Signals

Monthly Visitors
3B
Traffic Source Mix
Search
36.6%
Direct
59.4%
Referral
2.7%
Social
1.1%
Paid
0.2%

Headcount Trend

Current headcount: ~79.7K

Marketing Team

Marketing Team Size
23,667 (30% of company)
Median Career Experience
11 years
Median Tenure
4.3 years
Marketing Roles Posted (Last 30 Days)
76

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