Responsibilities

• Collaborate with the Global Program Director to achieve revenue, margin, and content KPIs, ensuring high client satisfaction.
• Co-design and implement operational improvements to existing operating models, tools, processes, and workflows to optimize delivery and studio operations.
• Proactively identify and address operational gaps, risks, and opportunities to enhance studio operations, efficiency and delivery.
• Ensure adherence to best operational practices across all programs.
• Partner with the US Managing Partner to own accurate and informed Finance Forecasting and reporting function with studios.
• Provide holistic US and market-level solution design for future account structure and talent mapping solutions.
• Formulating and implementing operational strategies to drive continuous improvement year on year.
• Design, implement, and monitor delivery solutions to improve performance on KPIs, including driving Pencil adoption, innovative use of Pencil, cross-market synergies, content quality, review frequency, team productivity, and asset reuse.
• Work with the Global Operations Team to ensure all studio teams are trained and engaged with the programs, applying the correct ways of working.
• Ensure comprehensive data collection from all relevant platforms; including OMG, Pencil and various tools.
• Collaborate with the Global Operations Team to monitor team compliance with platform usage to ensure accurate data collection.
• Manage and enhance dashboards to monitor studio performance through KPIs, supporting improvement plans as necessary.
• Collaborate with the Global Program Director and Data Analyst to produce and refine required dashboards.
• Devise and deliver bespoke reporting frameworks within Oliver, aligned with business and operational needs and goals.
• Build strong relationships with the US Leadership Team to deliver on Client goals
• Partner with US Account Management to ensure smooth studio operations.
• Lead Delivery discipline for the US region – ensuring US is best in class
• Lead by example, fostering inclusivity and support within and outside the production unit.
• Directly manage the Project Management team. With planned Delivery discipline and structural changes within the account, line management responsibilities are likely to evolve.
• Provide leadership, guidance and set SMART objectives for your team, supporting them in their work.

Requirements

• Minimum of 10 years' experience in an advertising agency or production environment.
• Strong understanding of operational and delivery setups with a proven ability to improve processes.
• Self-starter with the ability to implement plans and ideas efficiently.
• Experienced leader and manager with a firm but fair approach.
• Strong commercial acumen and production knowledge across digital platforms.
• Excellent communication and time management skills, with the ability to work under pressure.
• Proficient with online tools and systems, possessing a strong operational mindset.
• Confident in presenting to clients and agency staff, with the gravitas to engage in senior-level debates.

Preferred

Benefits