Responsibilities

• Assist the team with all elements of production and publishing, including:
• Publish content across social platforms, including Facebook, Instagram, X, Threads, and LinkedIn
• Conduct QA on all final deliverables before they go live
• Update, maintain, and track social and editorial calendars
• Support editorial calendaring and planning across all channels
• Manage asset and media libraries, including archiving
• Update team resources and documentation
• Copywrite and adapt content in the appropriate brand tone of voice, from the global infrastructure narrative to hyper-local community storytelling
• Provide notes and feedback on creative assets
• Support crisis communications and escalation workflows, including monitoring and routing sensitive community comments

Requirements

• 4+ years of social media publishing or production experience, ideally supporting a large brand or social media organization
• Deep fluency publishing and building content across Facebook, Instagram, X, Threads, and LinkedIn
• Strong copywriting skills, with the ability to write in a defined brand tone of voice
• Strong understanding of social media platforms and current social trends
• Experience using AI tools for content creation, copywriting, or production workflows
• Familiarity with editorial calendaring, asset/media management, and project management software (JIRA preferred)
• Experience with crisis communications and escalation handling
• Ability to provide clear, constructive feedback on creative work
• Strong relationship-building skills with cross-functional teams and external partners
• Highly organized, detail-oriented, and able to thrive in a fast-paced, deadline-driven environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)