Product Marketing Specialist

Austin, TX (On-site)

$121K/yr – $201K/yrMid LevelFull time

Posted 2 months ago

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Job Summary

Own the AI narrative across Sprinklr's platform, articulating AI-first messaging for both technical and business buyers, and align cross-suite GTM with Service, Marketing, and VoC while shaping cross-product use cases and launches.

  • Cross-Suite Narrative: Own the AI platform story that ties Marketing, VoC, and Service together
  • PMM Collaboration: Align AI messaging with Service, Marketing, and VoC GTM plans
  • Cross-Product Use Cases: Demonstrate unified AI value across suites

Job Description

Own the AI narrative across Sprinklr's platform, articulating AI-first messaging for both technical and business buyers, and align cross-suite GTM with Service, Marketing, and VoC while shaping cross-product use cases and launches.

  • Growth Infrastructure: Own the Sprinklr AI & Platform Narrative: Develop and own the unified AI messaging architecture that cuts across Marketing, VoC, and Service product suites
  • Positioning: Define how Sprinklr's AI capabilities are positioned as platform-wide differentiators – not just product features
  • Storytelling: Create a cohesive "AI-first platform" story that resonates with technical buyers (AI Architects, CTOs, Platform teams) as well as business buyers (CMOs, CX leaders, VoC leaders)
  • Consistency: Ensure AI messaging is consistent across all Sprinklr touchpoints – website, sales decks, thought leadership, analyst briefings, and customer communications
  • Evolution: Continuously evolve AI positioning as the market shifts – tracking developments in agentic AI, LLMs, conversational AI, and enterprise AI adoption
  • Cross-Suite Collaboration: Work closely with the Product Marketing leads for Sprinklr Service, Marketing, and VoC to ensure AI messaging is integrated into each suite's positioning and GTM strategy
  • Cross-Suite Value: Identify opportunities where AI creates cross-suite value – e.g., AI Agents that work across Service and Marketing, unified data models that power VoC + Service insights
  • Use Cases: Build cross-product use cases that demonstrate the power of Sprinklr's unified AI platform vs. point solutions
  • PMM Alignment: Act as the connective tissue between suite-level PMMs – ensuring AI narrative consistency while respecting each suite's unique positioning
  • Sales Plays: Contribute to programmatic sales plays that involve AI as a key differentiator or entry point across multiple suites

Go-To-Market & Launch Support: Support GTM strategy for AI-specific launches (e.g., new AI Agents, Copilot capabilities, platform AI enhancements) in coordination with suite PMMs

  • Launch Narratives: Develop AI-specific launch narratives, positioning frameworks, and competitive differentiation for new product introductions
  • Sales Plays: Build AI-focused sales plays that help field teams lead with AI as a platform differentiator
  • Regional Communication: Partner with Outbound Product Marketing teams to ensure AI messaging is being effectively communicated and adopted in regional markets

Thought Leadership & Market Intelligence: Build Sprinklr's authoritative voice on enterprise AI and agentic AI in customer experience through high-impact content – POVs, whitepapers, blogs, webinar briefs

  • Competitive Tracking: Track and analyze the competitive AI landscape – how are industry leaders & competitors positioning their AI capabilities? Where does Sprinklr differentiate?
  • Macro Trends: Monitor macro AI trends and proactively adjust Sprinklr's positioning to stay ahead
  • Analyst Relations: Support analyst relations for AI-specific briefings and research (Gartner, Forrester, IDC)

Content & Enablement: Develop AI-focused collateral: battle cards, competitive positioning docs, demo scripts, use case documentation, and ROI frameworks

  • Collateral: battle cards, competitive positioning docs, demo scripts, use case documentation, and ROI frameworks
Sprinklr logo

Sprinklr

3.3 Glassdoor

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Founded in 2009
New York, New York, USA
4.3K employees (236 in marketing)
52% recommend to a friend
81% CEO approval

Traffic Signals

Monthly Visitors
4.2M
Monthly Google Ads Budget
$7.9K
Traffic Source Mix
Search
25.3%
Direct
61.1%
Referral
11.5%
Social
1.3%
Paid
0.8%

Headcount Trend

Current headcount: ~4.3K

Marketing Team

Marketing Team Size
172 (4% of company)
Median Career Experience
13 years
Median Tenure
4.7 years

Funding

Total Funding
$429M
Last Raise
$200M
Private Equity, 6 years ago

Funding History

  • Sep 2020
    Private Equity • $200M
  • Jun 2017
    Secondary Market
  • Jul 2016
    Series F • $105M

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